Client Executive

Client Executive
£30,000 – £35,000 + London Weighting & 10% Bonus
Permanent / Full Time
Office Based
Epsom, Surrey

My client is looking for a Client Executive to support the Key Accounts department with maintaining and managing clientele for their Contactless Vending business within shopping centres.

The Client Executive will be responsible for managing and growing key client relationships within their portfolio of shopping centres. This role focuses on understanding client needs, developing tailored solutions, and ensuring the successful execution of retail strategies that drive performance and client satisfaction.

This role will be office based in Epsom as well as on road travelling when required so a driving licence is required for this position.

Duties:

• Serve as the primary point of contact for clients within assigned shopping centres.
• Build and maintain strong, long-term relationships with clients.
• Understand client needs and work closely with the wider operations team to address concerns and improve satisfaction.
• Maintain existing contracts and relationships with clients through face-to-face meetings, phone, and online presence.
• Accurately updating the CRM to establish the value of each account and ways to improve performance.
• Build strong relationships with companies and their employees, to identify their needs and requirements in promoting the company’s services, overseeing mutually beneficial referral contacts, networking, and upselling and cross selling.
• Assist in the development and execution of shopping centre marketing and promotional strategies.
• Monitor and report on the financial performance of assigned shopping centres, including sales performance.
• Collaborate with the finance team to prepare budgets, forecasts, and financial reports for clients.

Required:

• Experience in the construction industry desirable (groundworks and installations).
• Possess exceptional communication skills.
• Initiative-taking, with a strong desire to succeed.
• Excellent organisation and admin skills
• Planning and prioritisation skills that deliver activities on time and to budget.
• Ability to influence colleagues, leadership, and suppliers with impact to ensure delivery of tasks and milestones within plan.
• Full clean driving licence required.

If you meet the requirements for this role, click apply today or send your CV to Katie.