Posted: August 2, 2022
Location: Shrewsbury
Division: Office
Type: Temp - Ongoing

CCTV Operator / Call Handler


Full time hours

Temp Maternity Cover

£11.50 per hour

Our client in Shrewsbury requires a CCTV Operator / Call Handler.

This position is with immediate start for successful candidate. The working hours are 40 a week which vary between days, nights and with 3 on and 3 off across seven days a week.

You will be working alongside an established small team that covers 24 hours CCTV, 365 days a year, based in the monitoring centre. You will be operating CCTV cameras and equipment in compliance with the Shropshire Council’s code of practice and monitoring coverage of Shrewsbury & Craven Arms. You will be expected to represent the Council through providing a front-line telephony service for out of office hours contacts for members of the public.

Having good observational skills and attention to detail would be beneficial and experience of successfully handling customer enquiries / customer service background is an advantage for this position and preferred.

Daily Tasks Will Include:

  • Monitoring CCTV
  • Taking calls from the public
  • diverting calls to relevant services
  • note taking / entering messages to system
  • general admin duties.

The ideal candidate should:

  • Confident on the telephone
  • Good attention to detail
  • Team player
  • flexible with working days
  • happy to work weekends, nights, and days
  • have 5 GCSE’s including maths and English is preferred.

Full training will be provided on CCTV and with learning the call handler system.