Posted: July 28, 2021
Location: Battlefield
Division: Office
Type: Temp to Perm

Customer Support Advisor

Shrewsbury (Battlefield)


Full time (Monday-Friday 09.00-17.00)

Competitive Salary

Fantastic opportunity for a Customer Support Advisor to join a well-established company dealing in the Educational sector.


  • Liaise with customers on a regular basis across all channels while maintaining a professional manner to developing excellent client relationships.
  • Create new sales accounts for lead/new customers as per department procedures and ensure customer account information is accurate and kept up to date.
  • Provide quotations & product information to customers when required.
  • Process orders received across all channels and confirm that delivery dates and lead times are agreed with customers, ensuring necessary documents are filed appropriately.
  • Responsible for raising returns, invoices and credit notes where necessary.
  • Process credit card payments.
  • Engage in customer satisfaction surveys to identify ways of improving service levels.
  • Be available for training and communication meetings, call communication meetings regularly and update other members of the team following meetings.
  • Contribute to all associated marketing activities using knowledge of markets, products & competitors.
  • Collaborate on new product development projects, offer input and give feedback where necessary.
  • Work in accordance with company values and with the client at the focus of all activities.


  • Exceptional communication skills
  • 2+ years’ experience of working in a customer focussed role
  • Professional telephone manner
  • Good interpersonal skills
  • Strong relationship builder
  • Excellent organisational skills
  • Excellent time management skills
  • Good attention to detail
  • Ability to handle difficult situations and work calmly under pressure.
  • Team player
  • Proficient user of Microsoft Office Packages especially Word and Excel

If you are interested in this position, please send across your CV to or call the office on 01743 461239.