Posted: August 3, 2022
Location: Shrewsbury
Division: Office
Type: Temporary

Help Desk Administrator


20 Hours (either 2.5 days 8.30 – 18.00pm or 5 hours across 4 days) 


£10.02 PH

Our client based in Shrewsbury is currently looking for a Help Desk Administrator to temporarily join their team! This position will be ongoing until September at the earliest.


  • Assisting with inbound and outbound calls
  • Dealing with student and parent enquires
  • General administration duties
  • Customer service
  • Data entry
  • Assessing Bursaries
  • Ordering Travel passes
  • Supporting other departments when required


  • Computer literate and specifically able to work with word packages, such as excel and word.
  • Level 2 Numeracy and Literacy.
  • Excellent communication, organisational skills, and interpersonal skills
  • Flexible, tactful, and patient
  • Good telephone skills
  • Initiative and the ability to work as part of a team or alone without supervision
  • Approachable and understanding nature
  • Experience of working in an advice and guidance environment
  • Experience of dealing with students with an FE environment
  • Some knowledge and an interest in Further Education
  • Flexible approach to working hours to cover events at the college, possibly within evenings and weekends.
  • Willing to support other departments with tasks as and when required


Desirable but not required:

  • Level 2 Information, Advice and Guidance
  • Safeguarding Level 1
  • Current First Aid certificate / Or be willing to work towards one.
  • Car owner with full, clean driving licence as multi-site working may be required.


This role is with immediate start for the successful candidate. For more information or to apply please call our office at 01743 – 461239 or send your CV to Louise.