Posted: November 26, 2019
Salary: £11.64 Per Hour
Location: Shrewsbury
Division: Office
Type: Temporary

My client in Shrewsbury has an exciting opportunity for a Housing Options Triage Officer to join their team on a temporary, ongoing basis with an immediate start.

It is a full-time position, Monday-Friday 9:00-17:00, paying £11.64 per hour.


  • Supporting the Housing Options Team to facilitate their duties under the relevant legislation
  • Assist and advise clients who are likely to become homeless and who are threatened with homelessness in order to prevent homelessness occurring
  • Assist the Housing Operations Managers to work with private sector landlords, voluntary sector and statutory agencies and to develop a strategic preventative approach across the local authority area
  • Monitor eforms, the housing options inbox, taking telephone messages and booking appointments for the Housing Options Team
  • Refer all complaints and any legal challenges to the Housing Operations Managers
  • Provide a daily triage telephone advice service on behalf of Housing Services for customers with housing related problems including those at risk of homelessness providing them with comprehensive advice to resolve their query or to enable them to access services, including making appointments and signposting them to other services at the earliest opportunity
  • Receive and deal with members of the public, tenants, contractors, visitors and staff in a professional and efficient manner with due regard to customer care standards
  • Other office duties


  • Must have experience working to homelessness legislation, including prevention work
  • Experience in a similar role
  • Computer literate
  • Excellent communication skills
  • Good organisational skills

For more information or to apply for this role please contact Jess on 01743 461239 or send your CV to

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