Administration Officer

Location: Shrewsbury – Guildhall & Home
Pay Rate: £14.36 per hour
Hours: 37 hours per week
Working Pattern: Monday–Thursday 8:45am–5:00pm, Friday 8:45am–4:00pm
Contract: Initial 12-week temporary placement
DBS: Standard DBS required
Hybrid Working: Yes

We are currently recruiting for an Administration Officer to join the Education Access Service within Learning & Skills.

This is a great opportunity for an experienced administrator with strong organisational and communication skills to join a busy service supporting children, young people and their families.

The Role

Working as part of the Education Access Service, you will provide comprehensive and confidential administrative support, with a particular focus on the legal and financial aspects of the service.

The role will involve:

• Providing administrative support to Education Officers and the wider team.
• Preparing and updating documents relating to court and legal proceedings.
• Issuing and recording statutory notices, including penalty notices and attendance orders.
• Preparing letters and notices to support statutory processes.
• Providing information and data for FOI, SAR and complaint responses.
• Managing complex and sensitive information in line with confidentiality and data protection requirements.
• Supporting financial processes including invoices, purchase orders and monitoring payments.
• Working with colleagues, schools, professionals, parents and service users.
• Extracting, tracking and presenting data and information.
• Supporting safeguarding processes and ensuring relevant policies and procedures are followed.
• Managing your own workload and working to deadlines in a busy environment.

About You

We are looking for someone who has:

• Experience working in an administrative/business support role, ideally within education, learning and skills or the public sector.
• Excellent communication and interpersonal skills.
• Strong Microsoft Office and word-processing skills with a high level of accuracy.
• Experience handling confidential, complex and sensitive information.
• The ability to work independently, prioritise and manage multiple tasks.
• Strong problem-solving and decision-making skills.
• A customer-focused approach and the ability to communicate professionally with a range of people.
• The ability to work effectively under pressure and adapt to changing priorities.
• A good understanding of data protection, confidentiality and compliance.

Essential qualifications: 5 GCSEs at grades A–C (or grades 4 and above), including English and Maths, or equivalent.

Experience within Children’s or Education Services, knowledge of education-related legislation, financial administration, data analysis, or systems such as Liquid Logic, Synergy or PowerBI would be advantageous.

Working Arrangements

This is a hybrid role, with the primary work base at the Guildhall and regular home working. The role is initially offered on a 12-week temporary basis and is for 37 hours per week.

A Standard DBS check is required for the position.

If you have strong administration experience and are looking for an opportunity within a busy Education Access Service, we would love to hear from you.

We are committed to ensuring our recruitment process is inclusive and accessible to everyone. If you require any reasonable adjustments at any stage of the application or interview process, please let us know when you apply, and we will be happy to discuss how we can best support you.