Customer Service Administrator
Posted
£12.21 per hour
Shrewsbury
Full Time
Temp-Perm
£12.21 per hour
We are currently seeking a professional and customer-focused Customer Service Administrator to join our client’s team in Shrewsbury. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering high-quality service and building positive customer relationships.
As the first point of contact, you will play a key role in ensuring customers receive timely support, accurate information, and a consistently positive experience.
Working hours are Monday-Friday 8am-5.30pm.
Key Responsibilities:
- Providing a warm and professional welcome to customers, whether in person, by telephone, or via email
- Managing customer enquiries and resolving issues promptly and effectively
- Liaising with the sales, service, and finance departments to ensure customers are kept informed throughout their journey
- Conducting follow-up communication after service or sales interactions to ensure complete customer satisfaction
Candidate Requirements:
- A professional, positive, and proactive approach
- Strong reliability and consistency in performance
- Previous experience in a customer-facing role
- Experience using Pinnacle CRM (preferred)
Please apply today and send your CV to Katie!