Customer Service Advisor
Posted
£26,000 per annum
Pay: £26,000.00 per year
Customer Service Advisor
Salary: £26,000 per annum
Location: Shrewsbury (Battlefield)
Hours: Monday – Thursday, 8:30am – 5:00pm | Friday, 8:30am – 3:00pm
Are you a confident communicator with a passion for providing excellent service? We’re looking for a Customer Service Advisor to join a well-established and respected company based in Shrewsbury. This is a fantastic opportunity to be part of a supportive team where your role is key to keeping both customers and suppliers happy.
About the Role:
This is not your typical customer service role due to the company’s outstanding 99% OTIF! You’ll be involved in a variety of tasks, including:
- Dealing with both customers and suppliers
- Checking and chasing orders with suppliers
- Checking order progress and ensuring timely deliveries
- Handling incoming calls and responding effectively – arranging service calls where necessary
- Ensuring customers receive the highest level of service at all times
While you’ll be supporting customers, this company is known for its great service, so customer complaints are extremely rare!
What We’re Looking For:
- Previous experience in a customer service or service call handling role
- Excellent communication and organisational skills
- A proactive attitude and ability to multitask
- Confidence using systems and managing orders
- A team player with a professional and friendly approach
If you’re looking for a customer service role with variety, responsibility, and the chance to work with both customers and suppliers, this could be the perfect next step in your career!