Customer Service Advisor

Location: Shrewsbury Battlefield
Hours: Monday to Friday, 9:00am–5:00pm
Hours: 37.5 hours paid, with a 30-minute unpaid lunch
Contract: Temporary, initially for 2 weeks but likely to be extended.
Pay: £13.50 per hour

We are currently recruiting for a Customer Service & Order Processing Administrator to join our client on a temporary basis, initially through to January.

This is a great opportunity for someone with previous customer service or administration experience who is confident communicating with customers, comfortable using computer systems and able to pick up new processes quickly.

The Role

Working as part of the team, you will be responsible for supporting with customer queries, order processing and general administration.

Your responsibilities will include:

• Processing customer orders and ensuring they are dealt with accurately and efficiently.
• Monitoring and managing the shared inbox.
• Responding to customer queries via telephone and email.
• Following up on outstanding queries and orders.
• Liaising with providers and suppliers where required.
• Keeping customers updated on the progress of their orders or queries.
• Chasing information when required and ensuring issues are followed through to resolution.
• Maintaining accurate records and updating internal systems.
• Learning and following existing company processes and procedures.
• Supporting with any new processes or systems as they are introduced.
• Providing a high level of customer service at all times.

About You

The ideal candidate will have:

• Previous customer service, administration or order processing experience.
• A confident and professional telephone manner.
• Good written communication skills and experience dealing with emails.
• Strong attention to detail.
• Good computer skills, including Excel.
• The ability to learn new systems and processes quickly.
• A proactive approach and the ability to follow tasks through to completion.
• The ability to work at a good pace while maintaining accuracy.
• Good organisational skills and the ability to manage multiple queries and tasks.
• Experience using HubSpot would be beneficial.

Contract

This is a temporary position, initially for two weeks, with the potential for the arrangement to continue depending on business requirements.

If you have previous customer service or administration experience and are looking for a temporary opportunity where you can use your communication and organisational skills, we would love to hear from you.

Apply today with your CV, and a member of the team will be in touch.

Absolute Personnel Recruitment is acting as an employment business on behalf of our client.

We are committed to ensuring our recruitment process is inclusive and accessible to everyone. If you require any reasonable adjustments at any stage of the application or interview process, please let us know when you apply, and we will be happy to discuss how we can best support you.