Front of House Security Officer

Birmingham City Centre
£13.95 per hour
Average 20 – 30 hours per week
Mainly evenings and weekends, with some late morning starts depending on theatre shows and events

About the Role

Absolute Personnel are currently recruiting for a Front of House Security Officer to join a prestigious theatre venue in Birmingham City Centre.

This is a highly customer-facing security role where providing a professional, friendly and welcoming front-of-house experience is just as important as maintaining the safety and security of the venue.

You will be one of the first points of contact for visitors arriving at the theatre, so you will need to be confident, approachable and comfortable interacting with members of the public. You will be expected to provide excellent customer service while remaining vigilant and ensuring the safety of visitors, staff and performers.

This is a fantastic opportunity for an experienced SIA Door Supervisor who enjoys working with people and wants to work in a busy, professional and exciting theatre environment.

Key Responsibilities

• Act as a professional and welcoming front-of-house presence for visitors entering the venue.
• Provide excellent customer service and assist visitors with queries where required.
• Engage confidently and professionally with members of the public, staff and performers.
• Help create a safe, friendly and welcoming environment throughout the venue.
• Carry out routine security patrols and venue sweeps before performances and following events.
• Monitor the venue and identify any potential security or safety concerns.
• Respond calmly and professionally to incidents or emergencies.
• Use effective conflict management and de-escalation skills when dealing with challenging situations.
• Where necessary, safely and professionally remove individuals who fail to comply with venue policies.
• Support venue safety procedures and emergency protocols.
• Work closely with the wider venue team to ensure performances and events run smoothly and safely.

What We’re Looking For

We are looking for someone who is professional, approachable and confident when dealing with the public.

You will ideally have:

• Valid SIA Door Supervisor Licence – essential.
• Previous security, front-of-house, hospitality, theatre, events or other customer-facing experience.
• Excellent customer service skills and a friendly, professional manner.
• Strong communication skills and clear spoken English.
• Confidence when dealing with members of the public.
• Good conflict management and de-escalation skills.
• The ability to remain calm and professional under pressure.
• A smart and professional appearance.
• Black suit, white shirt and black tie – required.
• Reliability and punctuality.
• The ability to work independently as well as part of a wider team.
• Flexibility to work evenings, weekends and occasional late-morning starts depending on the theatre and event schedule.

Why Apply?

This is an excellent opportunity to join a prestigious theatre venue where no two shifts are necessarily the same.

If you are an experienced SIA Door Supervisor who enjoys a customer-facing role, takes pride in providing excellent service and wants to work in a professional entertainment environment, we would love to hear from you.

Apply today with your up-to-date CV.